What are your initial thoughts from this video?
Have you experienced this type of issue before?
What 5 questions would you ask the man in this situation?
What 5 questions would you ask the woman in this situation?
What other model (apart from EDAMS) would you use to help them improve this situation and why?
Why do you think they have arrived at this situation?
Who do you honestly think is at fault here?
What have you learnt from this exercise?